Metro medDISPENSE User Manual download pdf (Page 7)

Page 7 of 9

Forgotten Password/Sign On

 Sign on to the medDISPENSE unit.

 Select Operator Maintenance.

 Select the Operator in question.

 Select the Reset Password option and press <SAVE>.

 Sign off the medDISPENSE unit.

 Have the operator sign on with their normal sign on code (ID) and the site-assigned password.

Always remember to Sign Off the medDISPENSE system.

Drawer Failure

 If a drawer fails to open, press the Reopen Drawer button on the dispensing screen.

 If a drawer fails to open, and selecting the ‘Reopen Drawer’ function is not available, or does not

work, a supervisor or the Pharmacy should be contacted as soon as possible.

 DO NOT force or pry a medDISPENSE drawer open - this could cause serious damage to the

unit and possibly injure the operator.

To manually open a medDISPENSE Drawer:

 Check all electrical connections, to eliminate any physical connection problems.

 Each medDISPENSE drawer must be opened individually.

 Obtain the medDISPENSE security key to unlock the back of the unit.

 Check for any medication that may have fallen and may be blocking the latching mechanism.

 Behind each drawer you will see a piston-like solenoid (locking device).

 Push the piston on the left side of the device from left to right to manually open the drawer.

NOTE: On newer units, slide your finger over the top and press in the latch on the front-center

of the solenoid cube to manually open the drawer.

If you have any questions or concerns, need spare parts or require an onsite technician, please call

medDISPENSE Customer Support at 1.800.947.3901, option 2.

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Metro medDISPENSE User Manual Page 7